Wananchi Group Jobs 2025 – Top Head of Customer Experience
Are you passionate about delivering exceptional customer service and leading dynamic teams? Wananchi Group Jobs Tanzania, listed on the ESS Utumishi Login Portal, is seeking a Head of Customer Experience to oversee customer service operations across their brands—SimbaNET, ZUKU Cables, and ZUKU Pay TV. In addition to applying for this role, employees can use the portal transfer feature to manage internal transfers or apply for new positions within the organization. This is a full-time leadership role based in Dar es Salaam.
About Wananchi Group
Wananchi Group is a leading regional provider of internet, data, broadcasting, and multimedia communication solutions. Their brands include:
Key Responsibilities
As the Head of Customer Experience, you will:
Qualifications
Application Details
Why Apply?
This is an excellent opportunity to lead customer experience initiatives in a dynamic and growing company. If you have a passion for customer service and leadership, consider applying for this role.
For more information and to apply, visit the official job listing.
FAQs
What is the role of the Head of Customer Experience at Wananchi Group jobs?
The Head of Customer Experience will lead and manage customer service teams across various channels, drive customer retention strategies, optimize team performance, and ensure the highest level of customer satisfaction.
What qualifications are required to apply for this position?
You need a university degree in a business-related field, with an MBA being an added advantage. You must have at least 5 years of experience in customer management and leadership.
Where is this position based?
The position is based in Dar es Salaam, Tanzania.
How can I apply for the Head of Customer Experience role?
To apply, send your resume and cover letter to recruitment@simbanet.co.tz before the deadline.
When is the application deadline?
The deadline for applications is May 8, 2025.
Do I need to have prior experience in customer service to apply?
Yes, at least 5 years of experience in customer management, with a minimum of 3 years in a senior leadership role, is required.
What does the application process involve?
To apply for Wananchi Group Jobs 2025, candidates must submit their application via email with a detailed resume and cover letter. Shortlisted applicants will be contacted for an interview.
What are the key responsibilities of the Head of Customer Experience?
In Wananchi Group Jobs 2025, the Head of Customer Experience role involves overseeing customer retention strategies, managing service teams, optimizing contact centre performance, and using data-driven insights for smarter decision-making.
Can I apply if I don’t have an MBA?
For Wananchi Group Jobs 2025, an MBA is preferred but not mandatory. As long as you meet the required experience and skills, you are encouraged to apply.
What skills are essential for success in this role?
For Wananchi Group Jobs 2025, essential skills include leadership, problem-solving, data analysis, customer service strategy, and proven experience in sales and after-sales.
Final Thoughts
The Head of Customer Experience position in Wananchi Group Jobs 2025 offers a fantastic opportunity for those looking to lead in customer-centric operations. With its innovative services and commitment to customer satisfaction,
Wananchi Group provides the perfect environment for professionals passionate about customer experience. If you meet the qualifications and are ready for the challenge, apply before the deadline and take your career to the next level.
